Cancellation and Refund Policy

Last Updated: [20/02/2025]

At Luxor Premium Coffee, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our Cancellation & Refund Policy below.

1. Order Cancellation

Orders can be canceled within 24 hours of purchase, provided they have not been processed or shipped.
To cancel your order, please contact our customer service team at Customer-Care@luxorpremiumcoffee.com or LandLine: +20 2525 2438 Mobile: +20 111 1788337 with your order details.
If your order has already been shipped, it cannot be canceled, but you may request a return (see Refund Policy below).

2. Returns & Refunds

We accept returns and refunds under the following conditions:

Eligibility for Returns: Items must be unused, unopened, and in their original packaging.
Timeframe: Returns must be requested within two days of receiving your order.
Non-Returnable Items: Perishable items (such as ground coffee or coffee beans that have been opened) cannot be returned for health and safety reasons.

3. Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
Approved refunds will be processed within five business days and credited to your original payment method.
Shipping fees are non-refundable, and customers are responsible for return shipping costs unless the return is due to our error.

4. Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within [X] days with photos of the issue.
We will arrange for a replacement or full refund at no additional cost.

5. Contact Us

For any cancellation, return, or refund requests, please reach out to our support team at:
📧 Customer-Care@luxorpremiumcoffee.com
📞 LandLine: +20 2525 2438 Mobile: +20 111 1788337